FAQs

Sydney Nest - Frequently Asked Questions

【Booking Related】

Q1: How do I make a booking?

• Select your desired property, choose your dates, fill in your personal information, and complete payment. The entire process takes only 3-5 minutes.

Q2: What payment methods do you accept?

• We accept credit cards (Visa/Mastercard/American Express), PayPal, UnionPay, Alipay, WeChat Pay, and other major payment methods.

Q3: How do I know if my booking is confirmed?

• Upon successful booking, you'll receive an immediate confirmation email containing detailed check-in information and host contact details.

【Check-in Related】

Q4: What are the check-in and check-out times?

• Standard check-in time is after 2 PM, and check-out time is before 10 AM. Special arrangements can be made upon request.

Q5: How do I get the keys to the property?

• You'll receive detailed key collection instructions before arrival, including self-check-in information or meet-up arrangements with the host.

Q6: Is early check-in or late check-out possible?

• This depends on availability. Please inform us in advance, and we'll help arrange it (additional fees may apply).

【Facilities & Services】

Q7: Is WiFi available?

• Yes, all properties offer free high-speed WiFi. Access information will be provided in the check-in guide.

Q8: Is parking available?

• Some properties offer free parking. Please check the amenities list on the property details page.

Q9: Are kitchen utilities provided?

• All properties with kitchens are equipped with basic cooking utensils, dinnerware, and appliances.

【Cancellation & Modifications】

Q10: How do I cancel a booking?

• Log into your account and select the booking you wish to cancel under "My Bookings". Cancellation policies vary by property, please check the specific terms at booking.

Q11: Can I modify my booking dates?

• Yes, with at least 48 hours notice, subject to availability.

【Safety & Security】

Q12: How do you ensure accommodation safety?

• All properties are equipped with security features such as locks and smoke detectors. We also provide 24/7 emergency contact.

Q13: Is accommodation insurance provided?

• Yes, basic insurance is included with every booking, and additional coverage options are available.

【Special Requirements】

Q14: Are pets allowed?

• Some properties are pet-friendly. Please check the specific property details.

Q15: Do you have properties suitable for infants?

• Yes, some properties offer baby cots and high chairs. Please specify your needs when booking.

【Other Services】

Q16: Do you provide airport transfer services?

• We can help arrange airport transfers for an additional fee.

Q17: Is luggage storage available?

• Some properties offer luggage storage before check-in or after check-out. Please inquire in advance.

Q18: How can I get travel advice?

• Our website offers detailed travel guides, and our customer service team can provide personalized recommendations.

【Emergency Situations】

Q19: What if I encounter problems during my stay?

• We provide 24/7 customer support. You can contact us anytime for assistance.

Q20: What if something breaks in the property?

• Please contact us immediately to report the issue, and we'll arrange repairs or provide solutions.

Q21: What about medical emergencies?

• Emergency contact numbers and nearby medical facility information are provided for each property. For emergencies, dial 000.

Q22: What if the property doesn't match the description?

• If you notice significant discrepancies, contact us within 2 hours of check-in, and we'll address the issue or arrange alternative accommodation.